Are Shine staff qualified, DBS checked and insured?
As one of the leading sports coaching providers in the region, Shine recognise the importance of ensuring all staff are DBS checked, properly insured and hold appropriate coaching qualifications. Relevant documentation is available on request.
Is Shine Sports Coaching Ofsted registered?
Yes, Shine's Ofsted registration number is EY487213
Do Shine accept childcare vouchers?
Yes, Shine accepts childcare vouchers and is registered to accept payment from most childcare voucher providers. The company's address is Shine Community Sports Hall, Brecon Road, Bristol BS9 4DT. Here is a list of the companies Shine is currently registered with and the relevant reference/account numbers for the various settings:-
- Bristol City Council (electronic payment only please - no paper vouchers, contact [email protected])
- Busy Bees - refer to Ofsted number EY487213
- Care4: 74703599
- Computershare: 0021955615
- Co-operative Flexible Benefits: 85110979
- Edenred: P20980343
- Enjoy Benefits:
- Fideliti Childcare: SHI074C or refer to Ofsted number EY487213
- Kids Unlimited
- Kiddivouchers - refer to Ofsted number EY487213
- RG Childcare: 91816199198
- South Gloucestershire Council (electronic payment only please - no paper vouchers)
- Sodexo: 839823 (plus the postcode of BS9 4DT)
- You at Work:
n/b If your childcare voucher provider is NOT on the list above then please contact us and we will liaise with your provider in order to be able to accept them. We no longer accept paper vouchers.
Helpful Notes on CCVs
Your employer should provide details of how your scheme is administered but in most cases it is very straightforward. Just let your CCV provider know that you want to spend your vouchers on a Shine activity and they will guide you through the process. Your vouchers (most often e-vouchers) can be used in part or full payment against your chosen activity. E-vouchers are very easy to use and most CCV providers operate them. E-vouchers are obtainable by logging in to your personal CCV account where you can also arrange for a payment to Shine to settle the cost of a Shine activity. Please note, you can only use your vouchers for your own children and we only accept e-vouchers (no paper vouchers, thank you). If you have a query please contact your child care voucher provider or email [email protected] for further information.
What are the signing in and out procedures?
By completing an online booking with Shine your child's name will automatically appear on the official register for the activity you have chosen. On arrival Shine staff will register your child's arrival and ensure everything is in order. The attendance register will be cross checked on regular occasions during longer activity days such as holiday clubs only. At the end of each activity a parent/carer is required to sign their child out before they are able to leave. If your child is of an approriate age to leave the premises unsupervised you must inform us in writing. We will NOT allow a child to leave with this consent. Please note it is very important that, if you have arranged for your child to be collected by a third party (perhaps a friend or grandparent) you must inform a Shine member of staff on arrival in the morning or by email before the event. It is also important that the person collecting the child is aware of the sign out procedures so please ensure they are fully informed.
What is the age range at which children can attend?
The full extent of the age range for Shine activities is generally from reception to year 9 although the precise age range will be specfied on the activity listing and details during the booking process.
Will sporting equipment be provided?
Yes, sports equipment, such as raquets and balls, are provided by Shine in all its activities. The equipment is checked for quality and safety reasons on a regular basis. Protective kit is not provide, however.
Do you accept children on holiday club who will be starting reception in September?
Yes, providing the parents are happy, we are prepared to accept four year olds at our summer holiday club only, providing they are starting school in September. Experience has shown that Shine Holiday Club can be a gentle and positive introduction to 'school life' for pre-schoolers and the arrangement works especially well when there is an older sibling in attendance. We recommend Mini-Sports or Shine Creative as the most suitable activity options. We reserve the right to ask for them to be collected should they not cope well, but this is rare. To discuss the matter further please email [email protected].
Do I really need to book my child online or can we just turn up?
We require that all children are booked in using our online booking system. If you experience difficulty booking in, we ask that parents contact us for support. Children who are not booked in may be not be able to take part due to staff ratios and available spaces.
A late booking (made after 8am for Holiday Clubs or after 10am for term time courses) may mean we cannot guarantee your choice of activity. We will do our best to accommodate your child in their preference of available activities.
What clothing and footwear should my child wear?
It is the parent’s responsibility to ensure that their child is provided with appropriate clothing and footwear for their selected activity. It is advised the children arrive fully dressed for their planned activity (except football boots and protective cricket boxes). Children must bring their own shin pads and protective box when playing football and 'hard ball' cricket respectively. Failure to do may mean they cannot participate in the session.
Please note children are not allowed to wear metal studs.
What happens to the personal information we supply to Shine when making an online booking?
All information provided to us by customers, such as medical information and contact details, are retained for internal company use only. We NEVER pass any information on to third parties or disclose any information to any other person. Customers can unsubscribe from Shine marketing emails if they wish.
All card payment details are sent directly to Stripe. We never see any of this information. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
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